The Benmore owners are committed to safeguarding your privacy. Contact us if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you. By using this site or/and our services, you consent to the processing of your personal data as described in this privacy policy.
Table of Contents
- Definitions used in this Policy
- Data protection principles we follow
- What rights do you have regarding your Personal Data
- What Personal Data we gather about you
- How we use your Personal Data
The General Data Protection Regulation (GDPR), came into force on 25 May 2018, replacing the Data Protection Act. This is a European wide law and as such affects how we use and store information we receive from guests and enquirers. It covers all data, whether electronic or paper based.
Notification of Data Breaches
GDPR leglisation requires us to notify the Information Commissioner’s Office within 72 hours of first having become aware of the breach here that is likely to “result in a risk for the rights and freedoms of individuals”. For any breach, we are required to notify customers “without undue delay” after first becoming aware of a data breach.
Definitions
- Personal Data - any information relating to an identified or identifiable natural person
- Processing - any operation or set of operations which is performed on personal data or on sets of personal data
- Data subject - a natural person whose personal data is being processed
- Child - a natural person under 16 years of age
- We/us (either capitalised or not) the owners of Benmore, Gunnerside.
Data Protection Principles
We promise to follow the following data protection principles:
- Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request
- Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered
- Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose
- Processing is limited with a time period. We will not store your personal data for longer than needed
- We will do our best to ensure the accuracy of data
- We will do our best to ensure the integrity and confidentiality of data.
When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking.
How we use the information you give us
We use your email to communicate with you, to send you booking confirmation and answer any queries you email us, and to thank you after your visit and ask you for a review. We will also add details of how you can keep in touch with us on social media, should you wish to do this. We will not use your telephone number unless we need to contact you urgently or if we cannot reach you by email.
Data Subject's rights
The Data Subject has the following rights:
- Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed
- Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered
- Right to rectification: You have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete
- Right to be forgotten: All customers have the right to ask us to remove their details from our records and we are happy to do so. However, we also have a legal obligation to keep financial records for seven years so your booking details cannot be erased from these financial records. If you book to stay direct with us and complete a booking form, then be assured your details are kept secure on our system via password controlled entry and are not used for any other purposes or shared with any other person or business. We need your email address to send through booking forms, answer any queries you have regarding the property or to send you terms and conditions, booking confirmation etc. We will send you a follow up email after your stay to thank you for staying, asking you to leave a review or feedback and details of how to stay in contact with us. We don’t need explicit consent for this. If you book via one of the booking partners, for example Airbnb, they have also to comply with GDPR regulations and have their own safeguards and policies
- Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data
- Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing
- Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you
- Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another
- Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us
- Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages
- Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.
Access to your information
You have the right to request a copy of the information we hold about you. Please email us at bookings@benmoregunnerside.co.uk
